Glo Launches New Auto Credit Service to Enable Customers Enjoy Seamless Transition And Connection – Investors King Ltd

Glo’s E-Top up service will ensure that customers’ conversation runs seamlessly by providing immediate credit for those who run out of credit mid-conversation.
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Nigerian telecommunications company Globacom popularly known as ‘Glo’, has recently launched a new auto credit service to enable customers who run out of credit mid-conversation to enjoy seamless transition and connection.
Glo’s E-Top up service was officially unveiled at an exquisite event themed “Pushing The Frontiers: An Evening With Glo” at Eko Hotels & Suite, Victoria Island, Lagos, had in attendance captains of industry, Nigeria’s business elite, and a few business associates.
The company’s new E-top up service will ensure that customers’ conversation runs seamlessly by providing immediate credit for those who run out of credit mid-conversation.
Also at the event, its recently launched payment service bank, Globacom’s Money Master PSB, which commenced business recently with the over-arching objective to drive the Central Bank of Nigeria’s mandate of 95 percent financial inclusion by 2024 was formally introduced to the guests, Investors King understands.
Speaking at the event, Globacom’s Head of Enterprise Business, Zakari Usman said, “Globacom has always played at the intersection of technology and life by leveraging technology to facilitate the design and launch of innovative products and services that provide value for all stakeholders while enhancing life”.
On the company’s Auto Credit, he stated that “Glo Auto Credit, which can be accessed via bank applications, offers automatic credit for customers to make calls and use data.
Subscribers of the service will be auto-credited when their airtime balance gets to a minimum threshold limit at their desired frequency (daily/weekly/monthly).”
Also speaking at the event is Money Master PSB’s Head of Product & Marketing, Esaie Diei who informed the guests of the successful take-off of the payment service bank (PSB). 
His words, “MoneyMaster will disrupt and revolutionize the financial industry in the same way that Globacom revolutionized the telecoms industry with cutting-edge technology and unique products when it started operations in 2003.”

Kenyan Mobile Network Operator Company Safaricom Launches Network in Ethiopia

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Kenya’s mobile network operator Safaricom has officially launched its network in Ethiopia, which makes it the first private operator in one of Africa’s largest telecom markets.
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Kenya’s mobile network operator Safaricom has officially launched its network in Ethiopia, which makes it the first private operator in one of Africa’s largest telecom markets.
This is Safaricom’s first expansion outside Kenya, where it holds a virtual monopoly in the telecoms and mobile money sectors. Its expansion into Ethiopia will see it compete with the Ethiopian telecommunication company Ethio telecom, previously known as the Ethiopian Telecommunications Corporation.
The state-owned Ethio Telecom has for a long time operated as a monopoly telecoms company, with 54 million subscribers in Ethiopia.
Following Safaricom’s launch in Ethiopia, the network operator intends to roll out its services in 14 cities between now and April 2023 to cover 25 cities, so as to enable it to meet the 25% population coverage obligation in its license.
Speaking on its launch in Ethiopia, the CEO of the company Peter Ndegwa said, “Today I am delighted for the opportunity for Safaricom Ethiopia to start serving the people of Ethiopia with high-quality telecommunications services.
“We look forward to sharing our vision of Transforming Lives with Ethiopians, working together to uplift communities, and creating opportunities through the transformative power of the mobile phone.
“We are optimistic about how the technology and connectivity we are providing will contribute to a digital future and eventually transform people’s lives through digital solutions.”
“We have deepened digital and financial inclusion in Kenya by connecting people to people, people to opportunities, and people to information.
“With these lessons and experiences, we look forward to positively impacting the people of Ethiopia with a sustainable and quality mobile network that will be a vital launch pad for nationwide digital telecommunications services to over 118 million Ethiopians.”
Experts have disclosed that Safaricom’s expansion of its network into Ethiopia can be a potential win for the company, if it can replicate its successes in Ethiopia outside Kenya where it has strong dominance in the Kenyan market, both in the Telecommunications Industry and in mobile money,  Investor King understands.
The Safaricom network will offer 4G data, voice, and SMS services between Safaricom Ethiopia and Ethio Telecom customers.

MTN is celebrating its customer service week by gifting Airtime top-ups to its loyal customers through engaging activities on all its social media platforms.
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Mobile telecommunications giant MTN is celebrating its customer service week by gifting Airtime top-ups to its loyal customers through engaging activities on all its social media platforms.
The telecommunications giant is celebrating this year’s edition with exciting activities which include online competitions, trivia quizzes, giveaways, and lots more.
To participate in the Customer Service Week activities, subscribers are required to follow all the company’s social media accounts where all activities and information for the week will be communicated, Investors King understands.
MTN’s theme for this year 2022 Customer Service Week is “No US without U” where it is appreciating the loyalty of its customers and partners of the brand for over 20 years of partnership and loyalty.
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.
The goal of the event is to emphasize the importance of customer satisfaction and also listen to customers as critical components of building a business. During this week customers are given different types of packages, such as gifts, rewards, and other exciting offers.
Speaking on MTN’s “Customers Service Week” and its commitment to customers, the Chief Customer Service Officer Ugonwa Nwoye said “Our customers mean so much to us, they are the reason we are thriving for more than two decades. This is why we will continue to work tirelessly to ensure our customers stay happy and satisfied.”
Customer service has been described as a core means of building brand loyalty and encouraging customer satisfaction. According to Forbes, It is reported that around 70% of American customers report they’re willing to spend more money with companies that provide excellent service.

In other words, a company’s excellent customer service can be one of the most powerful customer retention tools they will have.


Vodacom Business Africa has announced plans to launch its SD-WAN software to clients in all 47 operating countries across its African footprint.
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Vodacom Business Africa, an enterprise-focused ICT subsidiary of the Vodacom group and Africa’s preferred pan-African service provider, has announced plans to launch its SD-WAN software to clients in all 47 operating countries across its African footprint.
The SD-WAN Software is a virtual WAN architecture that allows enterprises to leverage any combination of transport services which includes MPLS, LTE, and broadband internet services to securely connect users to applications.
It also assures consistent application performance and resiliency, automates traffic steering in an application-driven manner based on business intent, improves network security, and simplifies the WAN architecture.
Following the launch of the software in Africa, the executive head of strategic marketing for Vodacom Business Africa Wale Odeyemi said, “By launching this offering into Africa, we’re eliminating connectivity barriers that growing businesses are contending with.
“These include increasing cybersecurity threats, escalating data demands and costs, as well as slow or unresponsive digital applications that stall productivity.”
He added that Vodacom Business Africa offers an end-to-end SD-WAN solution, which implies that they provide both the physical network underlay and the digital overlay so that their clients won’t have to approach various providers to set up the kind of network they need.
“Companies can link to multiple providers and let their software decide which is the fastest, most efficient link to perform specific tasks. When choosing our solution, you don’t have to completely replace an existing network, either.
“You can simply strengthen what you already have. as an overlay technology, our SD-WAN can run on top of existing carrier-grade multiprotocol label switching connections (MPLS) and across hybrid WANs. Plus, it’s scalable and configurable to meet each business’s needs and pace of growth”, he added.
The Vodacom Business Africa SD-WAN is fully managed by a team of technology experts, and streamlines networks across multiple locations locally and internationally.





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